Return Policy

Our Online Customer Service Team will be happy to assist you with eligible returns, with a return label, return instructions, and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided (A fee for shipping and handling will be applied). Only products purchased on may be returned.

Contact Us

  •    Message Us

  •    Email:

  •    Phone: 202.570.2664

  •    Live Chat (available Monday-Friday, 8am-10pm ET; Saturday & Sunday, 10am-8pm ET)

How to Return

1. Print It: Print the label from your email.
2. Pack It: Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
3. Ship It: Take the package to any UPS location or request a package pickup by contacting UPS at 1-800-PICKUPS 
(subject to UPS fees). Full instructions are included in the return label email.